FAQs

  • Where are your products manufactured?

    Potter Inc. is both an importer and designer, and all of our hand-tied bows are made in the USA.

  • Where is Potter Inc. Located?

    We have two manufacturing / office locations in Bryan, Ohio.

  • Does Potter Inc. have hand-tied bows?

    Yes! Potter Inc. is the largest hand-tied bow manufacturer in the United States.

  • What seasons are your hand-tied bows for?

    Our hand-tied bows are for Everyday and the holidays – Fall, Christmas, Valentine’s Day, Easter, Mother’s Day, Summer and Patriotic.

  • How many months ahead should I order?

    Lead times vary, depending on the size of your order.  Please contact your sales professional for specific info.

  • Do you sell directly to consumers?

    Potter Inc. sells to supermarket retailers nationwide as well as garden centers and regional produce providers.  We do not sell directly to individual consumers.

  • How can I place an order?

    Orders can be placed through your sales representative, by contacting our office.

  • Is there a minimum order amount?

    Yes, we do have a minimum order requirement. Please contact our sales team for current details.

  • Do you offer custom designs or private label options?

    Yes, we create custom bows, upgrades, or other packaging solutions tailored to your brand or seasonal needs.

  • Where do you ship from?

    All orders ship from our facilities in Bryan, Ohio.

  • Do you ship internationally?

    International shipping is available. Please contact us for rates and lead times.

  • How long does shipping take?

    Shipping times vary, depending on order quantity and delivery location. 

  • Can I track my order?

    Yes, tracking information can be provided once your order has shipped.

  • What materials are used in your bows and ribbons?

    Our products are crafted from high-quality fabrics and materials designed for durability, color retention, and professional presentation.

  • Can I request samples?

    Yes, samples can be provided.

  • Are your products suitable for outdoor use?

    Some of our bows are designed for both indoor and outdoor use—please check product descriptions for specific details.

  • Do you attend trade shows?

    Yes, Potter Inc. exhibits at major floral and produce trade shows in the country. Follow us on social media or check our Events page for upcoming shows.

  • How can I contact customer service?

    You can reach our team by phone at 419.636.5624 or through our website’s contact form – www.potter-inc.com.